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Installation 7 months ago

Adding Ascentae Support to Your GoBright Portal

This will walk you through the steps to allow Ascentae Support access to your GoBright portal. This is used by Ascentae to commission your project, or for ad-hoc assistance with a support ticket regarding an existing portal. Please click on each section below to go through the steps.  1. Important Information If Ascentae is commissioning your portal, permissions must be provided by an administrator from the end-users side in order for us to access your portal. You'll provide us with a temporary login.  Full admin rights must be permitted. We'll cover this later.  It is your responsibility to grant AND revoke Ascentae access to your portal.  2. Your GoBright login Information Whoever signed the licensing agreement with GoBright will have received an email from sales@gobright.com with the initial admin login details. This includes: Email address Password Organisation code Ascentae doesn't see your login information, so it's important you follow the next steps. We will never ask for the original login information for your portal! Let's get going... 3. Granting Ascentae Access   Log into your GoBright portal here and navigate to the Admin Centre. See step 2 for your credentials. After you have logged into your GoBright account, head to the Admin Centre: On the top navigation, head to the users section. Proceed to add a new user. Please use the following information: Name: Ascentae Support Integration: None (do not integrate our account) Email address: support@ascentae.com Password: Manually enter a password or use the ‘Generate password' option and make a note of it Phone number, NFC and Default cost centre should be ignored All roles should be selected under the Meet-Work-Visit and View section We recommend using the generate password field, to create a random strong password. After you've done this, copy it to the clipboard: The final step on this page is the permissions (important), which is at the very bottom of the page. Please ensure step F above has been carried out. Scroll back up to the top of the page after confirming all of the above is correct and hit save. Looks like we're good to go. Let's move on to the next step. 4. Finding Your Org Code To find your organisation code, head to Settings > General. This is the 2nd section on this page. 5. Submit Your Information Email support@ascentae.com with the following information: Company Name & Contact Info Organisation Code Password       details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; }
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Lee Russell (@lee) February 8, 2026
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Installation 1 week ago

GoBright Advanced Gateway (AGW) Setup

The previous gateway models are the MGW211-DP24 and MGW211-DP28. This article is based on testing the AGW332-EU868 with firmware 1.0.0. We conducted these tests in August / September 2026. The GoBright Advanced Gateway is basically a solid piece of kit that hooks your devices upto the cloud. It makes sure all the data syncs perfectly and keeps your smart workplace online without any hiccups. Planning Your Installation ▼ When figuring out where to put your gateway, keep an eye out for things that can block the signal—like thick concrete walls, metal objects, elevators, and stairs. If you hit any dead zones, you might need to reposition the gateway or add an extra device to make sure the whole building gets solid coverage. Please see the GoBright Planning & Deployment guide here. Important: You must be an administrator on the GoBright portal to ensure you can complete the following steps. The GoBright mobile app is required (Android or iOS) and it needs to be running the latest version. Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account that is logged in on on the app. ✓ Bluetooth enabled on the smartphone. Hardware Overview & Tech Specs ▼ The Small Antenna This is used for Wi-Fi communication and both 2.4 GHz and 5GHz are now supported. The Large Antenna This is used for any communication if LoRa sensors are being deployed. So far we have tested the Elsys LoRa Desk Sensor (EMS2) and the Elsys LoRa Room Sensor (ERS2). Hardware Information & Tech Specs Model Tested: AGW332-EU868 RF / Sensor Frequency: 868 MHz (EU868) dedicated LoRa band for long-range, encrypted sensor telemetry Wireless: Dual-band Wi-Fi: 2.4 GHz & 5.0 GHz Wired: RJ45 (ETH0, ETH1) Bluetooth: Built-in (for use in the commissioning process) Power Options: PoE+ (at 30W) which must be powered via the ETH0 port. Mains powered option available LED Indicators: Multiple LEDs to confirm the state of the device Security: End-to-end cloud encryption as standard, including hardware level packet filtering Prepare your GoBright Environment ▼ Before you begin commissioning the AGW, there's a few steps that you'll need to carry out in the GoBright portal. We'll guide you through them in this section.1) Login to your GoBright portal with administrator rights using this link. 2) Navigate to Settings > Devices > Profiles and select Add3) Change the the Type to Advanced Gateway, give it an appropriate name and save the settings4) On the same page, select Commissioning Presets and add a new preset. Give the preset a name(this will be shown in the next steps when we commission the AGW). Change the Type to Advanced Gateway and select the previous profile you've just set up5) Complete the required Connection and NTP settings. During our testing we enabled automatic NTP (via DHCP)6) Save the changes and you will see the new commissioning presetNow we can move on to the next step to commission the AGW. Commissioning The AGW ▼ As mentioned in the tech specs, the AGW is powered by PoE+ at 30W and must be powered via the ETH0 port. Do not use ETH1. A 230V power supply is not included as standard and must be purchased seperately. Please speak to your Ascentae Account Manager when ordering the AGW to make it clear that you require a mains power supply if you're not powering the device over PoE. Let's Get Started... 1) Make sure that the toggle switch on the top of the gateway is toggled off of 'boot' (toggle switch flicked towards the Ethernet ports). 2) Plug the PoE cable into ETH0 on the AGW. At this stage, please be patient as it can take around 10 minutes to complete the boot cycle. During this stage the LEDs will flash different colours and patterns until it settles down. 3) Now the device has booted, it's ready to commission - it will show a blue slow blink. This means it's in 'discovery mode'. 0 Discovery mode only remains active for up to 10 minutes and will require a reboot of the AGW if left longer. 4) At this stage we now need to fire up the GoBright app. Select the 3 horitzontal lines in the top-right and then Admin Tools and Commission a Gateway by QR Code.5) Select the pre-configured commissioning preset 6) The next step is to scan the QR code on the rear of the AGW. Complete all the required fields and move on to the next step. Shortly you will see the following screen confirming connectivity:7) After around 30 seconds the AGW will update to show two solid green LEDs. See the next section for a breakdown of the different LED colours. LED Indicators ▼ The AGW gives a clear indication of the status of the device.  Portal Information & Summary ▼ Now you have an active Advanced Gateway set up in your portal. Just head to Settings > Devices > Gateways.Here you can remotely:See and update the firmare the device is runningFind the serial number of the deviceConnection statusLocal IP address allocated to the AGW Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.
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Lee Russell (@lee) September 28, 2026
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Installation 4 months ago

GoBright View - Web Player

Dictate the summary of this article: Your browser does not support the audio element. Digital signage can now be displayed using a web browser. The Web Player is on a view-only basis, so you can't make config changes on the screen itself. To use the web player you need to open the url link within the same server tenant. For example, on your Dashboard:However, when you switch to View:It will switch to:As you can see, it has switched from UK1B to UK1S, but you never leave your GoBright portal. In this instance, if you was to use UK1B the browser will alway show an activation code (valid for 12 months). However, when switching to UK1S the digital signage kicks in - as long as you have added the device on the GoBright portal.Please check the correct link on your GoBright portal as GoBright has several servers across different countries. In this instance, Ascentae is on UK1B, so it's UK1S. The full link for this example would be:https://uk1s.gobright.cloud/playerAscentae have tested this on the following browsers:                  Browser                        Version     Test Result     Approved?Chrome148.0.7778.179 (64-bit)👍🏻   YesEdge148.0.3967.83 (64-bit)👍🏻   YesFireFox151.0.2 (64-bit)👍🏻   YesOpera132.0.5905.11 (64-bit)👍🏻   YesSafari11.1 or higher(Tested by GoBright)   YesBrave1.90.124 (64-bit)👍🏻   YesWe tested the above in June 2026.Please ensure you are running the latest release of your browser.Lets Get StartedLogin to your GoBright portal at https://portal.gobright.cloudSelect the 4-square grid in the top-right and select 'View'Select the 'Devices' tab and look for the top level location. In this instance, there is just one. Right-click on the location and select Add > DeviceOn this page, enter a relevant name and hit saveYou will then be directed to a new page Now we need to activate your device. The activation code is shown on screenEnter your activation code & allow around 1 minute for the activation to kick-inIf you want to read the full GoBright article, it can be found here.If you have any questions, please log a support ticket.
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Lee Russell (@lee) June 2, 2026
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Installation 1 week ago

Elsys LoRa Desk Sensor (EMS2)

Overview & Battery Information ▲ The EMS2 desk sensor is a wireless LoRaWAN® sensor for indoor environments that measures desk occupancy. It can also measure temperature and humidity. The compact design makes it ideal for mounting under desks. As you're deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright Advanced Gateway (AGW) installed. This article covers the AGW Batteries are not included. The EMS2 requires 1 x AA 3.6V lithium battery. Standard 1.5V batteries are not supported and will not power the device. When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage. Calculate the battery life for your device Buy batteries direct from Elsys Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account. ✓ The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article. ✓ Bluetooth and NFC enabled on the smartphone. Installation Recommendations ▼ Ensure the sensor has a clear line of sight to the member of staff sat at the desk. Place the sensor far enough back under the desk to avoid accidental damage. For optimal occupancy the sensor should be placed between 10 and 20cm from the edge of the desk. However, the sensor can detect occupancy of up to 50cm with a 60° field of view.Do not place the sensor near heat / cooling equipment such as under-desk heaters. Commissioning Steps ▼ Carefully remove the cover from the device and power it up with the AA 3.6V battery. The LED on the device will quickly flash red and green at the same time. The LED does not constantly stay on, but flashes every 30 seconds after that. Open the GoBright app on your phone and select the 3 grid lines in the corner and then Admin tools. Select LoRa Sensors and then Commission a Sensor. The sensor vendor you need is Elsys. You will now see the following: Hold your phone to the rear of the sensor to retrieve the information. You'll then see the following screen: Link the sensor to the appropriate desk, room or parking space. On the next page select Commission Sensor. It will then ask you to confirm the link, so hold your phone to the rear of the sensor again. All done! You will automatically be directed to the following page (same as step 3). However, on this page, select 'LoRa Sensors' and you will see the sensor that you've just commissioned: This is also shown in your GoBright portal under Settings > Devices > Sensors. You can update what room / desk / parking space the sensor is linked to easily in the GoBright portal or the app. The Portal & Hardware ▼ Now you see in the GoBright portal that the desk is showing as occupied (amber). And... The image shows when an Interact is linked to the new desk sensor and no booking is in place, but someone is sat at the desk.If an upcoming booking is in place, you can also enable the 'check-in by occupancy sensor' so the Interact will change from amber to red automatically when someone sits at the desk. Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.
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Lee Russell (@lee) September 24, 2026
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Installation 1 week ago

Elsys LoRa Room Sensor (ERS2)

Overview & Battery Information ▲ The ERS2 is a wireless LoRaWAN® sensor for indoor environments that measures temperature, humidity, light, and motion (PIR).  This article provides an overview of the Elsys ERS2 LoRa only, the ERS CO₂ LoRa sensor is not covered. As you're are deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright AGW installed. This article covers the AGW. Important: Batteries are not included. The ERS2 requires 2 x AA 3.6V lithium batteries. Standard 1.5V batteries are not supported and will not power the device. Calculate the battery life for your device Buy batteries direct from Elsys When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage. Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account. ✓ The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article. ✓ Bluetooth and NFC enabled on the smartphone. Recommendations & Info ▼ The sensor has a detection range of up to 5 meters for human presence detection.Calculate the amount of sensors you'll need based on the area coverage.Do not place the sensors near windows (avoid sunlight).Do not place the sensors near HVAC systems as this will result in false occupancy detections and any temperature measurements. Dimensions ▼ All dimensions shown below are in mm.  Physical Installation ▼ Ensure the backplate is securely fixed to the wall with at least 2 suitable screws & plugs, depending on the surface.Now the backplace is securely in place, clip on the sensor. LED Status' ▼ The LED indicator is located on the bottom -right (bottom-left if you're looking at the circuit board) and flashes every 30 seconds once powered up.Here's a breakdown of the LED colour status:LED ColorLED IndicationActionLong red blink, long green blinkSensor is starting upShort yellow blinkLoRa join request transmissionShort green blinkLoRa uplink transmission Short red blinkSensor failed to send an uplink. Common cause is duty cycle limits.Long blue blinkSensor has loaded new configuration from NFC. Configuring The GoBright Portal ▼ In this section we'll guide you through adding the device to the GoBright portal. 1. Load the GoBright app on your smart phone and select Admin tools from the menu option in the top-right corner. 2. Select LoRa Sensors and then Commission a Sensor.3. Select Elsys4.Tap your phone on the front of the sensor. It will automatically read the data from the device and show the serial number (Device EUI).5. Link the device to an appropriate room/ desk.6. Select 'Save' .7. You'll be prompted to scan the device again, so tap your phone on the sensor. The PIR on the device will flash green to show a successful pair and then it'll quickly blink green every 60 seconds.Now you have the sensor commissioned.  You can view the devices under the Admin Tools section on the GoBright app:You can also view the sensors on the GoBright portal under Settings > Devices > Sensors:  Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.
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Lee Russell (@lee) September 25, 2026
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Updates 3 months ago

GoBright - Maintenance Mode

GoBright have released a Maintenance Mode option for their portal. Please note: The Interact display will not update to show the device as in maintenance mode. This will be a future release, but there is currently no release date that we can provide. This information was last updated on Wednesday 17/06/2026. What is Maintenance Mode?Need to take a resource out of action? Now you can. Setting a resource to maintenance blocks new bookings instantly. It’ll even give a heads-up to anyone who already had it booked so they can find an alternative resource. Sys Admins can also decide exactly who has the permissions to set maintenance for each location.Switching Maintenance OnThis is not enabled by default - so in this article, we'll guide you how to get up and running.This is done on a per-role basis - so, for example, you can restrict your portal so that only admins can put a resource into maintenance mode. Head to Settings > Users > Roles and enable the following:If you have multiple roles, you'll need to update each role accordingly. Putting a Resource Into MaintenanceTo put a resource into maintenance mode, head to Bookings > Maintenance:And then select the green 'Add Maintenance' icon.Once you have selected the correct location, you can select multiple resources - these include rooms, desks and also parking. Once saved, this is logged in Bookings > Maintenance. It's also displayed on the portal and you cannot book the resource. In this example, we've used a desk.For example when you select the resource:And on the map on your dashboard:Cancel MaintenanceIf the maintenance was completed before the scheduled time and the resource can be booked again, you can manually cancel it. Head back to Bookings > Maintenance and hit the X:As you can see, previous maintenance is shown but greyed out so there is still a log. Completed MaintenanceIf the scheduled maintenance time passes, you do not need to take any action as GoBright automatically updates to show it's finished and the desk is now bookable again.Remember: This is done on a per-role role basis and it needs to be enabled under Settings > Users > Roles. This is not enabled by default.If you have any questions regarding this setup, please log a ticket by contacting support@ascentae.com.
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Lee Russell (@lee) June 17, 2026
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