Technical Resource Hub

{"query":"plug","articles":[{"id":45,"title":"GoBright Power Control Plug","content":"<div>The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.<\/div><div><br><\/div><div><b>Summary, key points &amp; benefits:<\/b><\/div><div><br><\/div><ul><li>Supports a Bluetooth range of up to 15m<\/li><li>Up to 5 Interacts can be connected to a single Control Plug<\/li><li style=\"--tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgb(59 130 246 \/ 0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ;\">The firmware version on the Interact must be running 2.4.7 or above<\/li><li>Only available for Interacts - GoBright Connects are not supported<\/li><li>Available in UK, EU and USA versions<\/li><\/ul><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6992f68cd8ab6.png\" style=\"max-width: 100%; width: 50%;\"><\/div><div><br><\/div><ul><li><span data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">Energy Savings<\/span><b data-path-to-node=\"2,0,0\" data-index-in-node=\"0\">:<\/b> Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environment<\/li><li>By requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managers<\/li><\/ul><div><a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/22515316945052-GoBright-Power-Control-Plug#Accordion-forced-unpairing-of-the-power-control-plug-without-the-interact-6\" target=\"_blank\"><b>Click here to view the extensive installation guide&nbsp;from GoBright to get up and running<\/b><\/a><b><\/b>.<\/div><div><br><\/div>","author_id":4,"category_id":3,"status":"published","created_at":"2026-02-16 10:41:00","updated_at":"2026-02-16 11:19:26","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1790425263_Gemini_Generated_Image_z3ilibz3ilibz3il.jpeg","cat_name":"Installation","search_score":24},{"id":54,"title":"GoBright Interact Udpates","content":"<div class=\"ai-enhanced-content max-w-none prose prose-lg prose-indigo mx-auto bg-white p-8 md:p-12 rounded-2xl shadow-sm border border-gray-100\"><div>Below you will find a table containing all the information regarding the GoBright Interact firmware updates.<\/div><div><br><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Date&nbsp;<\/b><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Firmware&nbsp;<\/b><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><b>Notes<\/b><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">26\/03\/2026<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.32<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><span style=\"white-space-collapse: collapse;\">Various improvements and Bug fixes<\/span><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/02\/2026<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.29<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">01\/12\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.5.13<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><span style=\"font-size: 0.875rem;\">Hide height adjustable arrows<\/span><\/div><div><br><\/div><div>Various improvements and Bug fixes<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">13\/10\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.4.7<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Power control plug support for the Interact has been added. <br>The Power Control Plug is an accessory for GoBright Interact that powers <br>your desk workstation only when checked in, reducing energy use, <br>saving costs, lowering your environmental impact, and increasing <br>the accuracy of your occupancy data. For more information on the<br>Power control plug, check out the <a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/22515316945052-GoBright-Power-Control-Plug\" target=\"_blank\" class=\"text-secondary hover:text-primary font-bold underline decoration-2 decoration-secondary\/30 hover:decoration-primary transition-all\"><u>GoBright helpcenter article<\/u><\/a>.&nbsp;<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">03\/07\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.3.2<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/06\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.2.11<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Translation updates<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">13\/06\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.2.9<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements and Bug fixes<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">02\/04\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.1.1<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">OMT support as new desk actuator.&nbsp;<br><br>Demo mode available for showcasing Interact functions.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">25\/02\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">2.0.0<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><br><\/div><div>A fully updated look and feel, improving the overall user experience.<br><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">Driving the desk up and down can now be done with just <br>a simple swipe up\/down to drive to the desired position:&nbsp;<\/span><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">Swipe up <br>to move to standing preset, and swipe down to move to sitting preset.<\/span><\/div><div><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\"><br><\/span><span style=\"font-family: \" lft=\"\" etica\",=\"\" sans-serif;=\"\" font-size:=\"\" 16px;\"=\"\">When a desk is closed in the system, the Interact will also <br>show the desk as being closed.<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div><div><br><\/div><div>Even further back-dated firmware <b><i>(not recommended by Ascentae)<\/i><\/b>:<\/div><div><br><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">24\/01\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.9.7&nbsp;&nbsp;<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Internal sensor (Beta): Improved the Machine Learning algorithm <br>of the built in vibration sensor, to even more accurately detect occupancy.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">17\/12\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.9.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">NFC emulation: Users will now be able to book\/check in <br>with the NFC via their smartphone. This will give users more <br>options to book a desk.<br><br>Internal sensor (Beta): The interact has a built in vibration sensor. <br>This can now be activated for occupancy detection, automatic <br>check in and auto release. This will provide more accurate data <br>and a better user experience.&nbsp;<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>18\/10\/2025<\/div><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.8.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Added support for LogicData CB desks (beta).<br>Added support for LogicData DM desks (beta)<br>Added support for Jiecang desks (beta)<br>Touch screen fixes &amp; touch response improvements<br><div style=\"margin-bottom: calc(12px);\"><span style=\"font-size: inherit;\">Glow fix to turn off glow outside opening hours<\/span><\/div><br><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/06\/2024<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.6.2<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>Support for 'Open WiFi' connectivity<\/div><div>The Interact can now be commissioned into 'Open WiFi' networks, <br>where access is allowed based on the WiFi MAC address<\/div><div>The Interact needs to be updated to this firmware version (or higher) <br>to be able to be commissioned on an 'Open WiFi' network<\/div><\/td><\/tr><\/tbody><\/table><\/div><div><b><span style=\"font-size: 18px;\"><br><\/span><\/b><\/div><div><b><span style=\"font-size: 18px;\">Some for the archives....<\/span><\/b><\/div><div><b><span style=\"font-size: 18px;\"><br><\/span><\/b><\/div><div class=\"overflow-x-auto my-8 rounded-lg shadow-sm border border-gray-200\"><table class=\"min-w-full divide-y divide-gray-200\"><tbody><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">27\/05\/2024<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.6.1<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Improved support for LINAK desks, not requiring to update the <br>controlbox anymore in specific scenario's<br><br>Improved decomissioning support<br><br>Several small improvements<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">05\/04\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.9<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">When linked to a room resource, check-in will not ask for credentials <br>anymore (matching the behaviour of room panels)<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">19\/03\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.8<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div>Improving Wifi reconnection logic when connection is lost<\/div><div><br><\/div><div>Added advanced system log storage<br><br>Several minor system improvements<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">05\/03\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.4.5<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><div><br><\/div><div>Improving Wifi reconnection logic when connection is lost<br><\/div><div>Added advanced system log storage<br>Several minor system improvements<br>This release has a limited rollout, and is not yet available for all customers<\/div><\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">26\/01\/2025<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.2.0<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Support for Ethernet connectivity via the PoE Expansion Box.<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">18\/12\/2023<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">1.1.17<\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\">Various improvements<\/td><\/tr><tr><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><td class=\"px-6 py-4 whitespace-nowrap text-sm text-gray-500\"><br><\/td><\/tr><\/tbody><\/table><\/div><div><br><\/div><div>If you have any questions, please log a ticket with our support desk.<\/div><\/div>","author_id":4,"category_id":4,"status":"published","created_at":"2026-03-02 10:00:00","updated_at":"2026-03-31 20:34:34","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1790425263_Gemini_Generated_Image_z3ilibz3ilibz3il.jpeg","cat_name":"Updates","search_score":18},{"id":16,"title":"USB-C Power - GoBright Interact","content":"<p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><span style=\"font-weight: 700;\">Cable length<\/span>: 1.5m<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The cable will arrive in the packaging as illustrated.<img alt=\"PWR-CABLE-USB-C\" autofocus=\"true\" class=\"img-responsive\" data-src=\"upload\" src=\"https:\/\/ascentae.magentrixcloud.com\/sys\/staticasset\/read\/file-ieafef4756451b18a.jpg\" style=\"border-style: none; border-color: initial; border-image: initial; height: 273px; width: 181px; float: right;\"><\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">We have tested the cable with the following specifications:<\/p><ul style=\"margin-bottom: 10px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><li>230V mains (UK) plug to USB-C adapter<\/li><li>Input 100-240V<\/li><li>50-60 Hz<\/li><li>Output 5.0V \/ 3.0A \/ 15.0W<\/li><\/ul><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">or<\/p><ul style=\"margin-bottom: 10px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><li>9.0V \/ 2.77A \/ 25.0W<\/li><\/ul><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">Both scenarios power up the Interact.<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">As well as a 230V mains power adapter, we've also tested the following using a USB-C port:<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">&nbsp;<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\"><img class=\"img-responsive\" height=\"553\" src=\"https:\/\/ascentae.magentrixcloud.com\/sys\/staticasset\/read\/file-ib5fdb23f52eb4214.png\" width=\"574\" style=\"border-style: none; border-color: initial; border-image: initial; height: 284px; width: 295px;\"><\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The USB-C port shown above has a maximum of 3A.<\/p><p style=\"margin-bottom: 10px; line-height: 19.6px; letter-spacing: 0.5px; color: rgb(51, 51, 51); font-family: Helvetica; font-size: 14px;\">The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.<\/p>","author_id":4,"category_id":3,"status":"published","created_at":"2026-02-08 18:04:17","updated_at":"2026-02-08 18:04:17","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1790425263_Gemini_Generated_Image_z3ilibz3ilibz3il.jpeg","cat_name":"Installation","search_score":18},{"id":76,"title":"GoBright Advanced Gateway (AGW) Setup","content":"<div>\r\n <font color=\"#000000\">The previous gateway models are the MGW211-DP24 and MGW211-DP28. This article is based on testing the AGW332-EU868 with firmware 1.0.0. We conducted these tests in August \/ September 2026.<\/font>\r\n<\/div>\r\n<div><br><\/div>\r\n<div>\r\n <font color=\"#000000\">The GoBright Advanced Gateway is basically a solid piece of kit that hooks your devices upto the cloud. It makes sure all the data syncs perfectly and keeps your smart workplace online without any hiccups.<\/font>\r\n<\/div>\r\n<div><br><\/div>\r\n\r\n<!-- Planning Your Installation -->\r\n<details style=\"background-color: rgb(200, 15, 46); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"color: rgb(255, 255, 255); padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Planning Your Installation<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: rgb(255, 255, 255); padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div style=\"color: rgb(51, 51, 51);\">\r\n <div><font color=\"#000000\"><br><\/font><\/div><div><font color=\"#000000\">When figuring out where to put your gateway, keep an eye out for things that can block the signal\u2014like thick concrete walls, metal objects, elevators, and stairs. If you hit any dead zones, you might need to reposition the gateway or add an extra device to make sure the whole building gets solid coverage.<\/font>\r\n <\/div>\r\n <div><br><\/div>\r\n <div>\r\n <font color=\"#000000\"><a href=\"https:\/\/support.gobright.com\/hc\/en-us\/articles\/29208137974940-Advanced-Gateway-Planning-and-deployment\" target=\"_blank\"><b><u>Please see the GoBright Planning &amp; Deployment guide here<\/u><\/b><\/a>.<\/font>\r\n <\/div>\r\n <div><br><\/div>\r\n <\/div>\r\n <div style=\"color: rgb(51, 51, 51); display: flex; align-items: flex-start; gap: 8px;\">\r\n <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"flex-shrink: 0; margin-top: 2px; color: #e67e22;\" aria-hidden=\"true\">\r\n <path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"><\/path>\r\n <line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"><\/line>\r\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line>\r\n <\/svg>\r\n <div>\r\n <strong>Important<\/strong>: You must be an administrator on the GoBright portal to ensure you can complete the following steps. The GoBright mobile app is required (Android or iOS) and it needs to be running the latest version.<\/div><div><br><\/div><div><br><\/div><div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>\r\n\r\n<!-- Checklist -->\r\n<details style=\"background-color: rgb(200, 15, 46); color: rgb(255, 255, 255); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Checklist<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: #ffffff; color: #333333; padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div style=\"margin: 0; padding: 0;\">\r\n <div><br><\/div>\r\n <div style=\"display: flex; align-items: flex-start; margin-bottom: 12px;\">\r\n <span style=\"display: inline-flex; align-items: center; justify-content: center; width: 22px; height: 22px; background-color: #82b704; color: #ffffff; border-radius: 50%; font-size: 12px; margin-right: 12px; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span>\r\n <div>A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store.<\/div>\r\n <\/div>\r\n <div style=\"display: flex; align-items: flex-start; margin-bottom: 12px;\">\r\n <span style=\"display: inline-flex; align-items: center; justify-content: center; width: 22px; height: 22px; background-color: #82b704; color: #ffffff; border-radius: 50%; font-size: 12px; margin-right: 12px; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span>\r\n <div>Full admin access rights for your GoBright account that is logged in on on the app.<\/div>\r\n <\/div>\r\n <div style=\"display: flex; align-items: flex-start; margin-bottom: 0;\">\r\n <span style=\"display: inline-flex; align-items: center; justify-content: center; width: 22px; height: 22px; background-color: #82b704; color: #ffffff; border-radius: 50%; font-size: 12px; margin-right: 12px; flex-shrink: 0; margin-top: 2px;\">\u2713<\/span>\r\n <div>Bluetooth enabled on the smartphone.<\/div><div><br><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>\r\n\r\n<!-- Hardware Overview & Tech Specs -->\r\n<details style=\"background-color: rgb(200, 15, 46); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"color: rgb(255, 255, 255); padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Hardware Overview &amp; Tech Specs<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: rgb(255, 255, 255); padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div style=\"color: rgb(51, 51, 51); margin-bottom: 8px;\">\r\n <\/div><div style=\"color: rgb(51, 51, 51); margin-bottom: 8px;\"><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6ab8ce1204af9.png\" style=\"max-width: 100%; width: 25%; float: right;\" class=\"note-float-right\">\r\n <\/div>\r\n <div style=\"margin-bottom: 8px;\"><br><\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>The Small Antenna<\/b><\/div>\r\n <div style=\"margin-bottom: 8px;\">This is used for Wi-Fi communication and both 2.4 GHz and 5GHz are now supported.<\/div>\r\n <div style=\"margin-bottom: 8px;\"><br><\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>The Large Antenna<\/b><\/div>\r\n <div style=\"margin-bottom: 8px;\">This is used for any communication if LoRa sensors are being deployed. So far we have tested the <a href=\"https:\/\/wiki.momus.tech\/article?id=73\" target=\"_blank\"><b><u>Elsys LoRa Desk Sensor (EMS2)<\/u><\/b><\/a> and the <a href=\"https:\/\/wiki.momus.tech\/article?id=74\" target=\"_blank\"><b><u>Elsys LoRa Room Sensor (ERS2)<\/u><\/b><\/a>.<\/div>\r\n <div style=\"margin-bottom: 8px;\"><br><\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Hardware Information &amp; Tech Specs<\/b><\/div>\r\n <div style=\"margin-bottom: 8px;\"><br><\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Model Tested:<\/b> AGW332-EU868<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>RF \/ Sensor Frequency<\/b>: 868 MHz (EU868) dedicated LoRa band for long-range, encrypted sensor telemetry<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Wireless<\/b>: Dual-band Wi-Fi: 2.4 GHz &amp; 5.0 GHz<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Wired<\/b>: RJ45 (ETH0, ETH1)<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Bluetooth<\/b>: Built-in (for use in the commissioning process)<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Power Options<\/b>: PoE+ (at 30W) which must be powered via the ETH0 port. Mains powered option available<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>LED Indicators<\/b>: Multiple LEDs to confirm the state of the device<\/div>\r\n <div style=\"margin-bottom: 8px;\"><b>Security<\/b>: End-to-end cloud encryption as standard, including hardware level packet filtering<\/div>\r\n <div style=\"margin-bottom: 8px;\">\r\n <img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6ab8d12619844.png\" style=\"width: 50%;\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>\r\n\r\n<!-- Prepare your GoBright Environment -->\r\n<details style=\"background-color: rgb(200, 15, 46); color: rgb(255, 255, 255); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Prepare your GoBright Environment<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: #ffffff; color: #333333; padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div><br><\/div>\r\n <div>Before you begin commissioning the AGW, there's a few steps that you'll need to carry out in the GoBright portal. We'll guide you through them in this section.<\/div><div><br><\/div><div>1) Login to your GoBright portal with administrator rights&nbsp;<a href=\"https:\/\/portal.gobright.cloud\/\" target=\"_blank\"><u><b>using this link<\/b><\/u><\/a>.&nbsp;<\/div><div><br><\/div><div>2) Navigate to <b><i>Settings <\/i><\/b>&gt; <b><i>Devices <\/i><\/b>&gt; <b><i>Profiles <\/i><\/b>and select <b><i>Add<\/i><\/b><\/div><div><b><i><br><\/i><\/b><\/div><div>3) Change the the <b><i>Type<\/i><\/b> to Advanced Gateway, give it an appropriate name and save the settings<\/div><div><br><\/div><div>4) On the same page, select Commissioning Presets and add a new preset. Give the preset a name<\/div><div>(this will be shown in the next steps when we commission the AGW). Change the <b><i>Type <\/i><\/b>to <b><i>Advanced Gateway<\/i><\/b> and select the previous profile you've just set up<\/div><div><br><\/div><div>5) Complete the required <b><i>Connection <\/i><\/b>and <b><i>NTP <\/i><\/b>settings. During our testing we enabled automatic NTP (via DHCP)<\/div><div><br><\/div><div>6) Save the changes and you will see the new commissioning preset<\/div><div><br><\/div><div>Now we can move on to the next step to commission the AGW.<\/div><div style=\"display: flex; align-items: flex-start; gap: 8px;\">\r\n <\/div>\r\n <div><br><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>\r\n\r\n<!-- Commissioning The AGW -->\r\n<details style=\"background-color: rgb(200, 15, 46); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"color: rgb(255, 255, 255); padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Commissioning The AGW<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: rgb(255, 255, 255); padding: 25px;\">\r\n <div style=\"color: rgb(51, 51, 51); margin-left: 20px;\">\r\n <div><br><\/div>\r\n <div style=\"display: flex; align-items: flex-start; gap: 8px;\">\r\n <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"flex-shrink: 0; margin-top: 2px; color: #e67e22;\" aria-hidden=\"true\">\r\n <path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"><\/path>\r\n <line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"><\/line>\r\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line>\r\n <\/svg>\r\n <div>As mentioned in the tech specs, the AGW is powered by PoE+ at 30W and must be powered via the <b>ETH0<\/b> port. Do not use ETH1.<\/div>\r\n <\/div>\r\n <div><br><\/div>\r\n <div style=\"display: flex; align-items: flex-start; gap: 8px;\">\r\n <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"flex-shrink: 0; margin-top: 2px; color: #e67e22;\" aria-hidden=\"true\">\r\n <path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"><\/path>\r\n <line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"><\/line>\r\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line>\r\n <\/svg>\r\n <div>A 230V power supply is not included as standard and must be purchased seperately. Please speak to your Ascentae Account Manager when ordering the AGW to make it clear that you require a mains power supply if you're not powering the device over PoE.\r\n <\/div>\r\n <\/div>\r\n <div><br><\/div><div><b>Let's Get Started...<\/b><\/div><div><br><\/div>\r\n <div>1) Make sure that the toggle switch on the top of the gateway is toggled <b><u>off<\/u><\/b> of 'boot' (toggle switch flicked towards the Ethernet ports).<\/div>\r\n <div><br><\/div>\r\n <div>\r\n <img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6ab8d1f021f33.png\" style=\"max-width: 100%;\">\r\n <\/div>\r\n <div><br><\/div><div>2) Plug the PoE cable into ETH0 on the AGW. At this stage, please be patient as it can take around 10 minutes to complete the boot cycle. During this stage the LEDs will flash different colours and patterns until it settles down.<\/div><div><br><\/div>\r\n <div>3) Now the device has booted, it's ready to commission - it will show a blue slow blink. This means it's in 'discovery mode'. <\/div><div><br><\/div>\r\n <div style=\"display: flex; align-items: flex-start; gap: 8px;\">\r\n <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"flex-shrink: 0; margin-top: 2px; color: #e67e22;\" aria-hidden=\"true\">\r\n 0 <path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"><\/path>\r\n <line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"><\/line>\r\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line>\r\n <\/svg>\r\n <div><b>Discovery mode only remains active for up to 10 minutes and will require a reboot of the AGW if left longer<\/b>.<\/div><div><br><\/div><div><br><\/div><div><br><\/div><div><br><\/div> \r\n<!-- div-->\r\n <\/div>\r\n<br>\r\n<div>4) At this stage we now need to fire up the GoBright app. Select the 3 horitzontal lines in the top-right and then <b><i>Admin Tools<\/i><\/b> and <b><i>Commission a Gateway by QR Code<\/i><\/b>.<\/div><div><br><\/div><div>5) Select the pre-configured commissioning preset&nbsp;<\/div><div><br><\/div><div>6) The next step is to scan the QR code on the rear of the AGW. Complete all the required fields and move on to the next step. Shortly you will see the following screen confirming connectivity:<\/div><div><br><\/div><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6ab93c9c469fd.png\" style=\"max-width: 100%; width: 50%; display: block; margin-left: auto; margin-right: auto; float: none;\" class=\"note-float-center\"><\/div><div><br><\/div><div>7) After around 30 seconds the AGW will update to show two solid green LEDs. See the next section for a breakdown of the different LED colours.<\/div><div><br><\/div>\r\n <\/div>\r\n\r\n\r\n <\/div>\r\n<\/details>\r\n<details style=\"background-color: rgb(200, 15, 46); color: rgb(255, 255, 255); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>LED Indicators<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: #ffffff; color: #333333; padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div><br><\/div><div>The AGW gives a clear indication of the status of the device.&nbsp;<\/div><div><br><\/div><div><img src=\"..\/assets\/resources\/articles\/media-uploads\/media_6ab8f4de56677.png\" style=\"max-width: 100%;\"><\/div><div><br><\/div>\r\n <div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>\r\n<details style=\"background-color: rgb(200, 15, 46); color: rgb(255, 255, 255); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Portal Information &amp; Summary<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: #ffffff; color: #333333; padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div><br><\/div><div>Now you have an active Advanced Gateway set up in <a href=\"https:\/\/portal.gobright.cloud\" target=\"_blank\"><b><u><i>your portal<\/i><\/u><\/b><\/a>. Just head to <b><i>Settings <\/i><\/b>&gt; <b><i>Devices <\/i><\/b>&gt; <b><i>Gateways<\/i><\/b>.<\/div><div><br><\/div><div>Here you can remotely:<\/div><div><br><\/div><ul><li>See and update the firmare the device is running<\/li><li>Find the serial number of the device<\/li><li>Connection status<\/li><li>Local IP address allocated to the AGW<\/li><\/ul><div><br><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>\r\n\r\n\r\n<!-- Technical Support -->\r\n<details style=\"background-color: rgb(200, 15, 46); color: rgb(255, 255, 255); border-radius: 8px; margin-bottom: 10px; overflow: hidden;\" ontoggle=\"this.style.backgroundColor = this.open ? '#012269' : '#c80f2e'; this.querySelector('.arrow').textContent = this.open ? '\u25b2' : '\u25bc';\">\r\n <summary style=\"padding: 12px 15px; cursor: pointer; font-weight: bold; display: flex; justify-content: space-between; align-items: center; list-style: none;\">\r\n <span>Technical Support<\/span>\r\n <span class=\"arrow\" style=\"font-size: 14px;\">\u25bc<\/span>\r\n <\/summary>\r\n <div style=\"background-color: #ffffff; color: #333333; padding: 25px;\">\r\n <div style=\"margin-left: 20px;\">\r\n <div><br><\/div><div>We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/details>","author_id":4,"category_id":3,"status":"published","created_at":"2026-09-28 08:19:00","updated_at":"2026-09-28 07:50:25","username":"lee","first_name":"Lee","last_name":"Russell","profile_photo":"assets\/user\/profile\/1790425263_Gemini_Generated_Image_z3ilibz3ilibz3il.jpeg","cat_name":"Installation","search_score":6}]}