Technical Resource Hub

The previous gateway models are the MGW211-DP24 and MGW211-DP28. This article is based on testing the AGW332-EU868 with firmware 1.0.0. We conducted these tests in August / September 2026. The GoBright Advanced Gateway is basically a solid piece of kit that hooks your devices upto the cloud. It makes sure all the data syncs perfectly and keeps your smart workplace online without any hiccups. Planning Your Installation ▼ When figuring out where to put your gateway, keep an eye out for things that can block the signal—like thick concrete walls, metal objects, elevators, and stairs. If you hit any dead zones, you might need to reposition the gateway or add an extra device to make sure the whole building gets solid coverage. Please see the GoBright Planning & Deployment guide here. Important: You must be an administrator on the GoBright portal to ensure you can complete the following steps. The GoBright mobile app is required (Android or iOS) and it needs to be running the latest version. Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account that is logged in on on the app. ✓ Bluetooth enabled on the smartphone. Hardware Overview & Tech Specs ▼ The Small Antenna This is used for Wi-Fi communication and both 2.4 GHz and 5GHz are now supported. The Large Antenna This is used for any communication if LoRa sensors are being deployed. So far we have tested the Elsys LoRa Desk Sensor (EMS2) and the Elsys LoRa Room Sensor (ERS2). Hardware Information & Tech Specs Model Tested: AGW332-EU868 RF / Sensor Frequency: 868 MHz (EU868) dedicated LoRa band for long-range, encrypted sensor telemetry Wireless: Dual-band Wi-Fi: 2.4 GHz & 5.0 GHz Wired: RJ45 (ETH0, ETH1) Bluetooth: Built-in (for use in the commissioning process) Power Options: PoE+ (at 30W) which must be powered via the ETH0 port. Mains powered option available LED Indicators: Multiple LEDs to confirm the state of the device Security: End-to-end cloud encryption as standard, including hardware level packet filtering Prepare your GoBright Environment ▼ Before you begin commissioning the AGW, there's a few steps that you'll need to carry out in the GoBright portal. We'll guide you through them in this section.1) Login to your GoBright portal with administrator rights using this link. 2) Navigate to Settings > Devices > Profiles and select Add3) Change the the Type to Advanced Gateway, give it an appropriate name and save the settings4) On the same page, select Commissioning Presets and add a new preset. Give the preset a name(this will be shown in the next steps when we commission the AGW). Change the Type to Advanced Gateway and select the previous profile you've just set up5) Complete the required Connection and NTP settings. During our testing we enabled automatic NTP (via DHCP)6) Save the changes and you will see the new commissioning presetNow we can move on to the next step to commission the AGW. Commissioning The AGW ▼ As mentioned in the tech specs, the AGW is powered by PoE+ at 30W and must be powered via the ETH0 port. Do not use ETH1. A 230V power supply is not included as standard and must be purchased seperately. Please speak to your Ascentae Account Manager when ordering the AGW to make it clear that you require a mains power supply if you're not powering the device over PoE. Let's Get Started... 1) Make sure that the toggle switch on the top of the gateway is toggled off of 'boot' (toggle switch flicked towards the Ethernet ports). 2) Plug the PoE cable into ETH0 on the AGW. At this stage, please be patient as it can take around 10 minutes to complete the boot cycle. During this stage the LEDs will flash different colours and patterns until it settles down. 3) Now the device has booted, it's ready to commission - it will show a blue slow blink. This means it's in 'discovery mode'. 0 Discovery mode only remains active for up to 10 minutes and will require a reboot of the AGW if left longer. 4) At this stage we now need to fire up the GoBright app. Select the 3 horitzontal lines in the top-right and then Admin Tools and Commission a Gateway by QR Code.5) Select the pre-configured commissioning preset 6) The next step is to scan the QR code on the rear of the AGW. Complete all the required fields and move on to the next step. Shortly you will see the following screen confirming connectivity:7) After around 30 seconds the AGW will update to show two solid green LEDs. See the next section for a breakdown of the different LED colours. LED Indicators ▼ The AGW gives a clear indication of the status of the device.  Portal Information & Summary ▼ Now you have an active Advanced Gateway set up in your portal. Just head to Settings > Devices > Gateways.Here you can remotely:See and update the firmare the device is runningFind the serial number of the deviceConnection statusLocal IP address allocated to the AGW Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.

Overview & Battery Information ▲ The ERS2 is a wireless LoRaWAN® sensor for indoor environments that measures temperature, humidity, light, and motion (PIR).  This article provides an overview of the Elsys ERS2 LoRa only, the ERS CO₂ LoRa sensor is not covered. As you're are deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright AGW installed. This article covers the AGW. Important: Batteries are not included. The ERS2 requires 2 x AA 3.6V lithium batteries. Standard 1.5V batteries are not supported and will not power the device. Calculate the battery life for your device Buy batteries direct from Elsys When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage. Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account. ✓ The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article. ✓ Bluetooth and NFC enabled on the smartphone. Recommendations & Info ▼ The sensor has a detection range of up to 5 meters for human presence detection.Calculate the amount of sensors you'll need based on the area coverage.Do not place the sensors near windows (avoid sunlight).Do not place the sensors near HVAC systems as this will result in false occupancy detections and any temperature measurements. Dimensions ▼ All dimensions shown below are in mm.  Physical Installation ▼ Ensure the backplate is securely fixed to the wall with at least 2 suitable screws & plugs, depending on the surface.Now the backplace is securely in place, clip on the sensor. LED Status' ▼ The LED indicator is located on the bottom -right (bottom-left if you're looking at the circuit board) and flashes every 30 seconds once powered up.Here's a breakdown of the LED colour status:LED ColorLED IndicationActionLong red blink, long green blinkSensor is starting upShort yellow blinkLoRa join request transmissionShort green blinkLoRa uplink transmission Short red blinkSensor failed to send an uplink. Common cause is duty cycle limits.Long blue blinkSensor has loaded new configuration from NFC. Configuring The GoBright Portal ▼ In this section we'll guide you through adding the device to the GoBright portal. 1. Load the GoBright app on your smart phone and select Admin tools from the menu option in the top-right corner. 2. Select LoRa Sensors and then Commission a Sensor.3. Select Elsys4.Tap your phone on the front of the sensor. It will automatically read the data from the device and show the serial number (Device EUI).5. Link the device to an appropriate room/ desk.6. Select 'Save' .7. You'll be prompted to scan the device again, so tap your phone on the sensor. The PIR on the device will flash green to show a successful pair and then it'll quickly blink green every 60 seconds.Now you have the sensor commissioned.  You can view the devices under the Admin Tools section on the GoBright app:You can also view the sensors on the GoBright portal under Settings > Devices > Sensors:  Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.

Overview & Battery Information ▲ The EMS2 desk sensor is a wireless LoRaWAN® sensor for indoor environments that measures desk occupancy. It can also measure temperature and humidity. The compact design makes it ideal for mounting under desks. As you're deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright Advanced Gateway (AGW) installed. This article covers the AGW Batteries are not included. The EMS2 requires 1 x AA 3.6V lithium battery. Standard 1.5V batteries are not supported and will not power the device. When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage. Calculate the battery life for your device Buy batteries direct from Elsys Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account. ✓ The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article. ✓ Bluetooth and NFC enabled on the smartphone. Installation Recommendations ▼ Ensure the sensor has a clear line of sight to the member of staff sat at the desk. Place the sensor far enough back under the desk to avoid accidental damage. For optimal occupancy the sensor should be placed between 10 and 20cm from the edge of the desk. However, the sensor can detect occupancy of up to 50cm with a 60° field of view.Do not place the sensor near heat / cooling equipment such as under-desk heaters. Commissioning Steps ▼ Carefully remove the cover from the device and power it up with the AA 3.6V battery. The LED on the device will quickly flash red and green at the same time. The LED does not constantly stay on, but flashes every 30 seconds after that. Open the GoBright app on your phone and select the 3 grid lines in the corner and then Admin tools. Select LoRa Sensors and then Commission a Sensor. The sensor vendor you need is Elsys. You will now see the following: Hold your phone to the rear of the sensor to retrieve the information. You'll then see the following screen: Link the sensor to the appropriate desk, room or parking space. On the next page select Commission Sensor. It will then ask you to confirm the link, so hold your phone to the rear of the sensor again. All done! You will automatically be directed to the following page (same as step 3). However, on this page, select 'LoRa Sensors' and you will see the sensor that you've just commissioned: This is also shown in your GoBright portal under Settings > Devices > Sensors. You can update what room / desk / parking space the sensor is linked to easily in the GoBright portal or the app. The Portal & Hardware ▼ Now you see in the GoBright portal that the desk is showing as occupied (amber). And... The image shows when an Interact is linked to the new desk sensor and no booking is in place, but someone is sat at the desk.If an upcoming booking is in place, you can also enable the 'check-in by occupancy sensor' so the Interact will change from amber to red automatically when someone sits at the desk. Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.

The TCP30M is a touch panel for use with MAXHUB OS powered XBoard all-in-one touchscreens.Follow these steps to setup wireless connection to your XBoard.1.  Open the Settings menu of your XBoard and confirm that wireless hotspot is enabled.  Keep this menu onscreen as you will need the hotspot details for step 5 below.2. Ensure the TCP30m is within 5m of the XBoard.  If the panel is further than this, it may be out of range of the wireless hotspot of the screen.3. Plug in the TCM30M.  It will load a configuration screen4. Select the 'Go To Connect' option under Wireless connection5. You will be asked to provide details of the wireless hotspot.  The default password is '12345678', but you can confirm this from the Hotspot settings on your XBoard.6. Enter the name of your XBoard screen (again, this can be found in the Hotspot settings)7. The panel will then pair with the screen and you will be presented with the home screen.The panel is then ready to use to launch calls and applications and change settings on the XBoard including audio and camera settings.

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IMPORTANT NOTE:  This is a summary of the full HDX User Guide, provided by Nureva.  We strongly recommend that you read this in full prior to purchase / installation of any HDX system.This overview is provided by Ascentae as a basic guide of what to look for to ensure a smooth installation of HDX systems in a typical deployment.  As such, advanced functionality such as integration with 3rd party subwoofers, Adaptive Voice Amplification and Adaptive Voice Lift are not included in this overview.  Additional guidance for these scenarios can be found in the full HDX User Guide.For the purposes of this overview, all rooms are considered to be regular shape.  For details of options in irregular shaped rooms, refer to the full guide.As this guide is provided as a pre-installation reference, it does not cover the installation process.  Details of installation best practice can be found in the full guide or on the Nureva support site – support.nureva.com.  The full HDX guide can be found here - https://www.nureva.com/user-guide/hdxHDX OverviewThe Nureva HDX series is a mutli-component audio system which is suitable in spaces up to 223m2. It consists of 3 elements – Providing full range distributed audio, adaptive voice lift, adaptive voice amplification, full room microphone coverage, assisted listening via Auracast and full connectivity to UC platforms (Teams, Zoom etc). The HDX series offers 5 modular configurations, consisting of 3 components.System Hub All in one system eliminating need for separate DSP’s, amps and Bluetooth transmitters -          AV-over-IP for single cable installation -          Bluetooth audio streaming -          Auracast broadcast audio -          Intelligent compute features including camera tracking, controller integration & device management -          Passive cooling for quiet operation Sleep mode for energy conservationAudio Bars Speakers / microphones combined in single, easy to install unit to support distributed audio. -          Full range distributed audio and full room microphone coverage -          2-way speaker system with tweeter & dual woofer -          2 dimensional microphone array -          Single Ethernet connection to hubFlexible horizontal or vertical installation-      Flexible horizontal or vertical installationMicrophone Pod (option) Spports Microphone Mist for improved full room coverage -          2 dimensional microphone array -          Single Ethernet connection to hub -          Flexible installation on wall or ceilingHDX ConfigurationsPrior to purchasing a HDX system consider the following-          Room Dimensions – get accurate measurements of room-          Active locations – note where people speak, seating & presenter areas and if there is a ‘front of room’-          Room environment – consider which physical locations are best for HDX component placement-          Room acoustics – assess reverberation & background noise to determine best placement for HDX components.Coverage for each HDX configuration is based on the length of the longest wall.  For rooms with a more complex geometry, consider a larger configuration or add microphone pods to provide best coverage.-          2 HDX Audio bars are suitable for rooms up to 91.m in length-          4 HDX Audio bars are suitable for rooms up to 18.3m in length -          Microphone pods can be added to extend pickup coverage and support Adaptive Voice LiftHDX Placement Guidelines In order to provide best audio coverage in any given space, follow these principles: 1.       Maintain a clear line of sight between audio bars & microphone pods.  The system performs best when they have a clear, unobstructed view of each other and the room. 2.       Avoid obstacles.  Avoid placing components behind pillars, inside alcoves and in recessed areas. 3.       Stay clear of noise sources.  Position components away from HVAC vents, fans and other equipment that produces continuous background noise.Audio Bar PlacementAudio bars can be mounted horizontally or vertically on the wall using the supplied mounting bracket, or on VESA standard mounting solutions (display mounts, floor stands, mobile carts etc).Firstly, consider whether the space has a defined ‘front of room’ as this is the natural focal point of a meeting or presentation where audience attention is focused.2 Audio Bar Solution Ideally, for rooms with a defined front position, place 2 audio bars along this wall, evenly distributed (¼ and  ¾ points on along the wall) to provide balanced audio for both presenters and audience.For spaces without a defined ‘front of room’, the optimal positioning should be on the same long wall.For more details, refer to HDX User Guide - https://www.nureva.com/user-guide/hdx/placement4 Audio Bar SolutionUse a balanced, symmetrical layout to provide consistent coverage across the room. For spaces with a defined ‘front of room’, there are multiple options for positioning.For spaces without a ‘front of room’ the bars should be positioned evening along the long walls to provide consistent coverage.Audio Bar OrientationHDX Audio bars can be mounted vertically or horizontally.-          Vertical orientation (default) – microphones are positioned in the upper half of the bar, to provide optimal localisation and clarity -          Horizontal orientation – the speaker drivers need to be positioned towards the outer edges of the room for even sound distribution.  This works best when working around windows and other obstacles. Guideline Measurement Why this helps Suggested height from floor 91 – 366cm Audio bars being placed at or above head level will help direct sound towards listeners and improve microphone pickup. Maintain minimum clearance of 8cm above the audio bars for wall mount installation and service   Minimum distance from adjacent wall or corner 30cm Avoide placing audio bars on walls close to corners to reduce echo.  If corner placement is required, angle the audio bars to face into the room using a VESA standard mounting solution (not provided). Minimum spacing between audio bars 152cm Adequate space between the audio bars helps prevent them playing directly into other components, reducing echo and supporting consistent performance Microphone Pod PlacementOne or two microphone pods may be mounted on the ceiling, wall or VESA standard mounts, depending on room layout, furniture arrangement and location of primary talker.The below layouts demonstrate different placement examples but microphone placement is flexible depending on the use case. Examples – 1 microphone podExamples – 2 microphones podsMicrophone Pod installation Installation is very flexible.  The supplied bracket supports  any orientation is supported except for upside down on a wall.Microphone Pod Mounting Guidelines Guideline Measurement Why this helps Typical ceiling-mounted height 244 to366cm The coverage and sensitivity of the microphones are balanced, helping capture voices clearly Minimum wall mount height 91cm The placement of microphone pods above seated height helps maintain clear pickup. Minimum spacing from audio bars 152cm Adequate spacing between microphone pods and audio bars ensures speakers and microphones are not facing directly towards each other, reducing echo and supporting features such as Adaptive Voice Amplification and Adaptive Voice Lift System Hub Positioning The HDX system hub can be placed on a table, shelf or rack, or wall mounted.  Regardless of placement, ensure adequate ventilation an an unobstructed Bluetooth connection.For optimal placement consider -          Side ventilation: allow at least 56mm of clearance -          Top ventilation: allow at least 86mm of clearance above -          Heat considerations: do not install the system hub near other devices that generate heat.  Ambient temperature must remain below 40°C -          Bluetooth antenna: ensure it is upright for best signal strength.  Antenna extender are not recommended. -          Password and enrolment code are located on the base of the system hub.  Make a note of these prior to final installation of the hub as they will be needed to enrol system into Console. If in doubt, Ask Ascentae We are here to help.  If you have any questions or concerns about a solution, please contact the support team  - support@ascentae.com.