Knowledge Base

Information correct as of the 16th of September 2024In September, GoBright introduced a new feature called 'Early Presence Confirmation'.For example, if you make a booking on a Monday for the upcoming Friday, your portal can now be configured to prompt the user up to 48 hours before the booking is due to confirm that they still need to use that space. Key Points:This feature is currently only available for desks and parking​This is not currently available for rooms​Maximum notification is 48 hours​ before the booking is due to startBookings are automatically canceled if no action is taken​ from the email / push notificationThis is disabled by default and must be switched on. Speak to our tech team or your account manager if you would like us to set this up for youSignificantly increases efficiency of resources for your business The ProcessYou will get an email during the predefined time.For example: If you select 'Yes, I will attend', you will be directed to the GoBright portal: If you select 'No, delete it' you will still be directed to the GoBright portal: Example of a push notification from the GoBright app:If you take no action (ignore the email / push notification), the booking will be automatically canceled and the person who made the booking will receive an email.This means that space will be freed up for someone else to book. This is particularly useful for people who have reoccurring bookings but might be off sick / on annual leave etc. Share This

From the 6th of November 2024, it's now possible to add a buffer time for both before and after a meeting. This needs to be enabled in the profile that is linked to the room.You need to be an administrator to configure this option.1. Head to Settings > Rooms > Profiles and select the relevant profile you would like to update2. If you have more than one, select the profile that needs to be updated so that approval is required:3. Enter your desired times for before and after a meetingIf you try to book the room that violates the buffer, you will get the following error:Multiple email addresses can be added for notifications. Separate these with a comma.This can be coupled with Services - e.g. services to request a change of the layout of the room or deliver food and drink prior to the meeting.For any assistance, please contact support@ascentae.com.

You must have Integration configured on your portal in order to set this up.If you do not have integration, please speak to your account manager for pricing.In February 2025, GoBright expanded their integration options. Rooms can already be linked to a room resource email address in O365 - but now desks and parking can be configured in the same way too.Each desk / parking space needs to be linked to a resource email address in your O365 environment. For example:  Once the resources are configured, they need to be setup in GoBright.DesksOn the GoBright portal head to Settings > Work and select the relevant desk you need to update. You need to change 'no integration' to the relevant name of the Integration you have configured. ParkingThe same as the above applies for parking, but can be found under Settings > Park.Once Microsoft and GoBright have synced, you can book directly from Outlook.For example, you can book an office, desk and a parking space via Outlook at the same time:And this will update both your calendar and the calendar for the room(s).The update is pushed to the GoBright portal. For example:If you have Teams integration enabled, the link is automatically added to the invite for the calendar of the person booking the room and also the rooms resource itself. If you have any questions, please contact support@ascentae.com for assistance. 

You must be an admin to perform this action as access to the settings is required. If you do not have access, please speak to your GoBright Administrator.The GoBright App must be installed on your phone and you must be logged in as an Administrator.To reset the GoBright Interact device, log in to the GoBright portal and head to Settings > Devices > Interacts.Delete the device (step 3 above).The device will then show as offline:Place your finger on the 'Offline' section and swipe down to bring up the following:Select recommission and then confirm you wish to recommissionThe Interact will rebootYou are then presented with a QR code that needs to be scanned.You now need the GoBright App. Load the App and click on the 3 horizontal lines in the top right to bring up the settings menuSelect Admin toolsSelect GoBright InteractsSelect 'Commission an Interact by QR code'Select your commissioning presetScan the QR code on your phone that is logged in with an admin accountComplete the next page and make sure the Interact is coupled to the correct room / desk / parking spaceSelect 'Commission Device'After approximately 30 seconds the device will reboot.If your device is stuck on 'Connecting MQTT over TLS' please ensure that the following firewall rules have been applied:Outbound 8883 - Traffic over MQTT over TLS to the GoBright platformThe full firewall configuration can be found here:https://support.gobright.com/hc/en-us/articles/360010024559-Firewall-configuration

Cable length: 1.5mThe cable will arrive in the packaging as illustrated.We have tested the cable with the following specifications:230V mains (UK) plug to USB-C adapterInput 100-240V50-60 HzOutput 5.0V / 3.0A / 15.0Wor9.0V / 2.77A / 25.0WBoth scenarios power up the Interact.As well as a 230V mains power adapter, we've also tested the following using a USB-C port: The USB-C port shown above has a maximum of 3A.The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.

Enabling Map Viewer Hardware For Map Routing - On Site Installation Instructions Please select each section below for a step-by-step guide to get up and running. Please work your way through this list. If you encounter any hardware issues, please read step 5 carefully. 1. Background In Q4 of 2025, GoBright launched a new routing feature for their mapping solution. This is for live directions to resources (rooms, desks & parking) on map viewers. 2. Testing The tech team at Ascentae have worked alongside the GoBright team and tested this extensively, and we're impressed with the functionality. This is a great addition to the GoBright platform. 3. Commissioning If you have purchased a commissioning package with us, we'll configure the portal remotely. However, there are some steps that on-site engineers will need to perform. These can only be carried out locally. Please see sections 4 & 5. 4. Important Info & Key Points Only V2 of the Map Viewer supports this functionality. If you're running V1, you'll need to switch. The Map Viewer must support WebView (enabled in developer mode). We'll guide you through this in the next section 👍🏻 5. Enabling WebView and V2 Enabling WebView This is a simple procedure and needs to be carried out in the Android settings on the device. Let's walk you through the steps. Close the GoBright application — instructions are here. Scroll down to the Application section and keep tapping Current Version until it says 'you're now a developer'. On the same page, look for Developer Tools and select Browser. Change the browser to WebView. If it's stuck on loading, don't worry. Press settings and reboot the panel from the options menu.  Now that we've updated to WebView, let's flick the switch to the V2 of the map viewer... Switching to V2 Log in to your GoBright portal here. Head to Settings > Devices > Profiles. Look for the Map Viewer profile — this is clear as it will show as a Map Viewer Display in the Type column. Select this profile Scroll down to the Map Viewer section and make sure the theme is set to Version 2. If the device is stuck on loading again after saving the changes, please reboot the unit. 6. A Working Example Below is a quick example of finding a route to a room, desk and a parking space that could be displayed on the Map Viewer on site: 7. Mobile App As of the 19th of January 2026, GoBright added their map routing solution on both Apple and Android devices that have their app installed. The GoBright app is available for free on both platforms. Just check out the relevant store for your device. GoBright have produced a demo on their website which you can find here.   More Information For more information on this feature, please initially speak to your Ascentae Account Manager. For any pre-sales technical questions, get in touch at support@ascentae.com.   details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; } details { border: 0px solid #aaaaaa; border-radius: 4px; padding: 0.5em 0.5em 0; width: 100%; font-size: 10px; } summary { font-weight: bold; font: roboto; color: white; margin: -0.2em -0.2em 0; padding: 0.1em; border-radius: 15px; background-color: #3f484d; padding: 15px; width: auto; height: auto; } details[open] { padding: 0.5em; } details[open] summary { border-bottom: 1px solid #aaaaaa; margin-bottom: 0.5em; background-color: #35abe5; }