Technical Resource Hub

If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.Unplug everything from the device, including the power source.Press and hold the "Volume +" button.Whilst holding this button, provide power to the device (can be both PoE or PSU).Keep holding the button until the Android Recovery menu appears. In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.Select this option by long pressing the circular menu button next to it.After confirming the reset, reboot the device and check and confirm whether it does so without any issues.After step 7, please be patient as it can take up to 10 minutes for the panel to reload. When the process is complete, you'll have a blank Android panel. As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:ModelSerial NumberProof of Purchase

If your IAdea panel has the GoBright app pre-loaded but you no longer need to use it, you can either disable it in the application menu or completely remove the app.Please note: USB drives must be formatted as FAT32. NTFS is not supported.Please select the best option for you below: Option 1 - Disabling the GoBright App 1) When the IAdea panel starts to load, you will see a circle with a pause icon in the middle. Press this button and enter 010101 as the code2) On the Basic Settings page, swipe down 2 / 3 times from the top of the screen to bring up the menu and press the settings cog in the bottom-right corner of the menu3) Now you're in the Android interface, select Apps & Notifications and See All Apps4) Select GoBright - Device5) Force stop the app and acknowledge the pop-up6) Select Disable and confirm the pop-up again. Follow any further prompts after thisNow this page will change to show an option to enable GoBright again.Press the back arrow in the top-left corner a few times to return to the Android settings page. Now press the triangle in the bottom menu to return to the IAdea black settings screen.Plug in your relevant USB drive with the new .apk file you wish to install pre-loaded onto it. Swipe down a few times from the top of the screen and select the name of the USB drive and run the installer. Option 2 - Force Removing the GoBright App You may wish to completely remove the GoBright app from the panel. First of all, please take note of all of the following information:Model number (e.g. WRP1000-H)S/N of the unitOperating system (e.g Android 12)Firmware versionMAC address - this bit is important - we are unable to help without thisNOTE: Do not send photos of your S/N(s) or MAC(s) - please type them in the body of your email to Ascentae Support. It's your responsibility to provide the complete MAC address(es) as we cannot process photos.All of the above can be found by rebooting the unit and pressing the the pause icon to stop the device booting into GoBright and launching the IAdea back-end. Please enter 010101 as the code.Work your way through the tabs on the menu on the left. For example, you can find the serial number and model number under the Information tab.The Next StepsEnable remote monitoring. Now that you've carried out the above steps and made a note of the information in points 1-5 above, complete the following. Once remote monitoring has been enabled, IAdea will connect your device to their IAdeaCare servers.In the IAdea backend (see above) head to System > Remote MonitoringToggle on this optionWait for the 'initializing' message to appear and then 'waiting for connection'. Hang tight, it's processing any updatesYou will then be presented with 'pairing...' along with a pairing code shortly after. This will be 6 digits.Make a note of this pairing code and leave the panel on this page and switched on.Provide all information to Ascentae and the tech team will liase with the techs at IAdea.The full cycle after IAdea push the update through can take around 10-15 minutes to complete and may reboot several times throughout the process.After this process is complete, you have a blank panel as if it had just left the factory.NOTE: Once the device has been reset by IAdea it cannot be rolled back - you will permanently lose all configuration settingsIf you're using Wi-Fi, you will need to reconfigure your network connection settings under the Network tab on the Android Interface after the process is complete. To get to this interface, swipe down twice from the top of the screen on the black IAdea page and press the settings cog (bottom-right).You can now install any app you wish to use on your IAdea panel and the GoBright app no longer exists.IAdeaCareIAdeaCare is comprehensive device management for all deployed IAdea devices, including essential tools for deployment, management, ongoing maintenance, and troubleshooting. IAdeaCare consolidates operational data from all your devices into a single intuitive interface for in-depth analysis or quick at-a-glance viewing.Please speak to your Ascentae Account Manager for pricing.

Solution Overview Multi-Camera SolutionFlexible meeting spaces require flexibility solutions to maximise performance.  A front facing camera may be suitable for regular meetings, but for presentation or teacher / student interaction, additional AV equipment should be considered. There are a number of solutions on the market which offer camera switching, but these can dramatically increase the price of the solution for minimal additional performance.For many spaces, all that’s required is multiple camera, and the ability to switch between them easily.  The addition of a ReThink AV auto switching matrix allows both the in-room PC and guest laptops to access the AV and simply switch to the desired camera within the UC client (Teams/Zoom etc). For additional ease of use, the matrix can be programmed to switch sources on a keyboard shortcut or integrated into a room control system. Up to 5 USB peripherals can be configured and dual screen output is fully supported to allow maximum performance and flexibility. Optionally, wireless sharing can be integrated with the in-room PC.  We recommend AirServer or Mersive solutions, or for customers who want to use a wireless dongle, the Maxhub WB05 provides wireless sharing without the need to install software or connect to a wifi hotspot.Key Benefits- One-touch join of Microsoft Teams meetings- Easily switch between USB peripherals within your UC client, via keyboard shortcut or via control system- Up to 5 USB peripherals can be installed- Dual screen support- Bring Your Own Meeting support connects screen and peripherals.  Host the meeting on your computer.- Auto switching to your computer as soon as you plug in- Single USB-C connects your computer for video, audio, data and network*.  Plus, it charges your battery!*Wired network connection required to ReThink switch. ·        Core Components-  Dual Maxhub ND65 CMA 65” displays ·        -  Huddly C1 All-in-one camera / mic / speaker system ·        -  Additional cameras (RocWare RC821 shown) ·        -  Additional audio system (if required – Nureva - HDL310 shown) ·       -  ReThink AV MatrixRAV-MS-4x2DLHU-Tx/Rx - ReThink active USB-C cableOptional Components for wireless sharing-  Mersive POD v4- AirServer Connect 3- MAXHUB WB05 + buttonThis example includes dual screens and a MAXHUB XCore Pro MTR.A Huddly C1 is provided for front of room camera and meeting audio.When switching to presenter mode, the RocWare RC821 PTZ camera is mounted at the rear of the room to capture the presenter.A Nureva HDL310 is included to provide whole room audio in presentation mode.A wireless keyboard & mouse are installed to allow quick switching between setups. The Mersive POD 4 provides wireless sharing via the MTRA USB-C cable connects to the ReThink matrix to allow laptops to access the solution and enable BYOM or local presentation.Connection Diagram

Solution Overview MTR / BYOM via USB-CPerfect for small and medium sized meeting rooms, this solution provides a high quality system for Microsoft Teams meetings.  A Huddly C1 all-in-one camera and audio system gives crisp images with multiple options for automatic framing as well as rich audio.The ReThink switch extends the flexibility of the space by allowing users to attach their own computer for local screen share and access the Huddly C1 for Bring Your Own Meeting functionality. All this functionality comes at less than £4,500 RRP.Key Benefits- One-touch join of Microsoft Teams meetings - Exceptional video quality with AI framing & tracking - Outstanding microphone pickup and professional speaker output - Bring Your Own Meeting support connects screen and peripherals.  Host the meeting on your computer. - Auto switching to your computer as soon as you plug in - Single USB-C connects your computer for video, audio, data and network*.  Plus, it charges your battery!Core Components-  MAXHUB XCore MTR-  MAXHUB ND65CMA 65" display-  Huddly C1 all in one camera/audio bar-  ReThink RAV-SW-SW-C2x1HU switch-  ReThink active USB-C cableOptional Components for wireless sharing-  Mersive POD v4-  AirServer Connect 3-  MAXHUB WB05 + WT13Connection Diagram

Nureva HDL410 – Best Practice for Camera IntegrationDirect Integration Before installing a camera steering and switching solution to integrate with your Nureva audio solution, we recommend you refer to the below information and important links.You can find comprehensive instructions on installing and configuring a Nureva / camera solution on the Nureva Support site.This article gives guidance you may not find online, plus some Top Tips that we have picked up.Understand the customer requirementsNureva can support both camera steering (tracking/switching presets), and camera switching (changing to different cameras).It is important to have a view of the customers room, and understand which areas of the room need to be covered by a camera.  From this, you can determine the number of cameras required and the fields of view.If you have any queries about this, please contact Ascentae for advice.  We can even offer a full pre-installation consultancy service to help with this.Understand the limitations of the technology – HDL300 / HDL310         When integrating with a HDL300 or HDL310, you have a single sound bar – and so only one point of reference.  The information passed to the camera controller is based on the central point of the sound bar.  This makes it an ideal solution for azimuth presets, with a single camera mounted in line with the centre of the sound bar.Typically, up to 8 presets can be configured, each covering 22.5° of the room.The same is true if you have the legacy Dual HDL300 system.  The reference point for camera tracking will be the centre point of the primary sound bar (plugged into port 1 on the Connect Module).  The 2nd sound bar is not used for camera tracking).If using more than one camera, the best position for the cameras is either side of the sound bar, each covering half the room and using 4 presets.Understand the limitations of the technology – HDL300 / HDL310The HDL410 has 2 sound bars and when correctly positioned in the room, they can deliver accurate X,Y coordinate information to the camera controller.  Depending on the sophistication of the camera controller, it can interpret those coordinates in different ways.                Select appropriate camera and steer to coordinate location                Select appropriate camera and steer using presets                Select appropriate camera and switch to pre-defined zoneNote:  Not all camera controllers support all these modes.  Refer the camera vendor documentation for details.Camera zoning is covered in detail in a separate knowledge base article.Choosing the correct cameraNureva have created a suite of API calls which different camera providers have utilized to integrate with the Nureva devices.  Currently these are Aver and Lumens, plus drivers and sound tracking modules by Crestron and Extron.Typically, each camera vendor has created a software camera controller (in some instances it may be a hardware device).  Nureva confirm compatibility with the camera controller.  However, not all cameras from a specific vendor will be supported on the controller software.  It is the responsibility of the integrator to confirm compatibility of cameras and camera control solution.Make sure you check the focus length / zoom capabilities of the proposed camera.  If you are installing in a large room, the camera should be able to zoom and focus clearly on the furthest participant.Currently supported camera drivers are as follows.Note that camera switching is not supported by PTZApp 2 (single camera only)Note that camera switching is not supported by CamConnect Lite (single camera only)Cameras that support preset recall and have a Crestron module can support sound location data.Cameras that support preset recall and have an Extron driver can support sound location data.Positioning of the Nureva Sound BarsFor the HL300 / HDL310 remember that the camera reference point is the centre of the sound bar.The ideal position for the sound bar is above the screen – allowing sufficient clearance for the audio to be reflected off the wall into the microphones.It is important that there is no obstruction underneath the sound bar as this will degrade audio quality and cause inaccurate sound location data.To ensure best audio performance, measure how far your screen sits from the wall, and mount the sound bar so the bottom is 1.5 x this distance.E.g.  if you screen sits 10cm proud of the wall, the bottom of the sound bar should be 15cm from the top of the screen.Refer to the Microphone clearance requirements guide for more detailshttps://support.nureva.com/docs/installation-hdl300-microphone-clearance-requirements-and-recommendations-2We recommend that cameras are mounted underneath the screen where possible, but if underneath HDL sound bar, allow at least 6” (15cm) clearance from the top of the camera to the bottom of the sound bar.Available ResourcesSupported camera solution - https://support.nureva.com/docs/supported-integrations-for-camera-switching-and-tracking-1Aver Integration Instructions - https://support.nureva.com/docs/integrate-aver-cameras-with-camera-trackingLumens Integration Instructions - https://support.nureva.com/docs/how-to-integrate-with-lumens-ptz-camerasCrestron Module Instructions - https://support.nureva.com/docs/use-crestron-sound-tracking-moduleExtron Driver Instructions - https://support.nureva.com/docs/using-extron-sound-tracking-driverWatch out for reflectionsCameras are dumb and can easily be confused by reflections in windows.Be mindful of setting presets that can catch reflected images, or setting the camera to track in areas where windows will reflect if it’s dark outside.Ideally, curtains or blinds will not only avoid this issue, but have the additional benefit of reducing echo and reverberation in the room and so improve performance of the HDL device.If in doubt, ask AscentaeWe are here to help.  Please ask if you need any guidance, or would like to engage us to do a consultation on HDL and camera integration.

Product Code: INT1-POE-DESKGoBright have released a PoE adapter for their Interact device. If you can't power the device over the 230V mains adapter, PoE is now here! As you can see, it comes with 3M adhesive to fix the device to a surface.This is the connection that needs to be plugged into the Interact device:You then have the expansion box:  Note: A network cable is not suppliedWe tested the device on the 12th of June 2024, using a "dumb" NETGEAR PoE switch and an Interact running Application Version 1.6.1. If you're using a managed switch, please ensure PoE is enabled on the port(s) that you connect the Interact(s) to. Some further photos that might help plan your installation:Important: When using Interacts, you must configure your firewall to allow outbound traffic over MQTT (port 8883) over TLS. NTP and DNS must also be correctly configured for the device to communicate with the GoBright platform. The firewall configuration can be found here.Please contact support@ascentae.com for any help.