If the device powers up as expected, but is stuck on the Android boot screen, please follow these steps to re-flash (factory reset) the ProDVX panel. You will need to re-install the relevant booking app after performing the following steps.
- Unplug everything from the device, including the power source.
- Press and hold the "Volume +" button.
- Whilst holding this button, provide power to the device (can be both PoE or PSU).
- Keep holding the button until the Android Recovery menu appears.
- In this menu, navigate using the volume (+/-) buttons to the format/wipe system option.
- Select this option by long pressing the circular menu button next to it.
- After confirming the reset, reboot the device and check and confirm whether it does so without any issues.
After step 7, please be patient as it can take up to 10 minutes for the panel to reload.
When the process is complete, you'll have a blank Android panel.
As this process completely resets the panel, you'll need to reconfigure the network - so if you're using Wi-Fi you will need to re-authenticate.
If you have any further questions, please contact support@ascentae.com to log a support ticket. It helps to speed things up if you provide:
- Model
- Serial Number
- Proof of Purchase