Technical Resource Hub

Wi-Fi signal strength is measured in dBm, with values usually ranging from -30 dBm to -90 dBm. A value closer to 0 (e.g. -50 dBm) indicates a stronger, faster connection, while lower numbers (e.g. -80 dBm) indicates a weaker, slower, or unstable connection. -50 dBm to -60 dBm (Excellent/Good)-60 dBm to -70 dBm (Fair)-70 dBm to -80 dBm (Weak)-80 dBm to -90 dBm (Unusable)Walls and electronic interference will significantly drop the dBm value in your environment. Finding your dBm level on an InteractPress and hold the time in the top-right for a few secondsSelect open device infoHere you have 4 options on the left hand side. On this screen you can find:StatusIP addressMAC addressSSID Signal, channel and dBmAuth mode used (e.g WPA2 PSK)We need to concentrate on the 2nd option down - WiFi. There is a signal indicator that will fluctuate in real-time. Values between -50 dBm and -65 dBm are good.Important: Interacts operate on the 2.4 Ghz spectrum. 5 Ghz is not supported.Still having issues? Check out our on site install guide here.

The Control Plug is the solution for managing the power usage for your GoBright Interact. The solution is to power on your desk workstation only when checked-in.Summary, key points & benefits:Supports a Bluetooth range of up to 15mUp to 5 Interacts can be connected to a single Control PlugThe firmware version on the Interact must be running 2.4.7 or aboveOnly available for Interacts - GoBright Connects are not supportedAvailable in UK, EU and USA versionsEnergy Savings: Automatically cuts power to desk peripherals (monitors, docking stations, etc.) when the desk is not in use, reducing your impact on the environmentBy requiring a check-in to activate power, it ensures more reliable desk occupancy data for facility managersClick here to view the extensive installation guide from GoBright to get up and running.

Here's a simple guide to factory resetting your GoBright Interact.With a small screwdriver or a paperclip you can press the reset button for 5-10 seconds.Let the device fully reboot. You'll then need the GoBright app to scan the QR code shown on screen and link the Interact to the relevant desk / room.The GoBright app is available for free on both Apple and Android devices. Just check out your relevant app store and search for 'GoBright'.

Cable length: 1.5mThe cable will arrive in the packaging as illustrated.We have tested the cable with the following specifications:230V mains (UK) plug to USB-C adapterInput 100-240V50-60 HzOutput 5.0V / 3.0A / 15.0Wor9.0V / 2.77A / 25.0WBoth scenarios power up the Interact.As well as a 230V mains power adapter, we've also tested the following using a USB-C port: The USB-C port shown above has a maximum of 3A.The DC side is plugged into the Interact and the USB-C side is plugged into your adapter of choice.

Overview & Battery Information ▲ The EMS2 desk sensor is a wireless LoRaWAN® sensor for indoor environments that measures desk occupancy. It can also measure temperature and humidity. The compact design makes it ideal for mounting under desks. As you're deploying these in your smart office in combination with the GoBright solution, please ensure you have the GoBright Advanced Gateway (AGW) installed. This article covers the AGW Batteries are not included. The EMS2 requires 1 x AA 3.6V lithium battery. Standard 1.5V batteries are not supported and will not power the device. When using the recommended batteries, you can expect a battery life of up to 5 years, depending on usage. Calculate the battery life for your device Buy batteries direct from Elsys Checklist ▼ ✓ A smartphone with the GoBright app installed. This is available for free from both the Apple App Store and the Google Play Store. ✓ Full admin access rights for your GoBright account. ✓ The GoBright advanced gateway (AGW) that has been configured and commissioned. We've put together a full guide of how to get up and running in this article. ✓ Bluetooth and NFC enabled on the smartphone. Installation Recommendations ▼ Ensure the sensor has a clear line of sight to the member of staff sat at the desk. Place the sensor far enough back under the desk to avoid accidental damage. For optimal occupancy the sensor should be placed between 10 and 20cm from the edge of the desk. However, the sensor can detect occupancy of up to 50cm with a 60° field of view.Do not place the sensor near heat / cooling equipment such as under-desk heaters. Commissioning Steps ▼ Carefully remove the cover from the device and power it up with the AA 3.6V battery. The LED on the device will quickly flash red and green at the same time. The LED does not constantly stay on, but flashes every 30 seconds after that. Open the GoBright app on your phone and select the 3 grid lines in the corner and then Admin tools. Select LoRa Sensors and then Commission a Sensor. The sensor vendor you need is Elsys. You will now see the following: Hold your phone to the rear of the sensor to retrieve the information. You'll then see the following screen: Link the sensor to the appropriate desk, room or parking space. On the next page select Commission Sensor. It will then ask you to confirm the link, so hold your phone to the rear of the sensor again. All done! You will automatically be directed to the following page (same as step 3). However, on this page, select 'LoRa Sensors' and you will see the sensor that you've just commissioned: This is also shown in your GoBright portal under Settings > Devices > Sensors. You can update what room / desk / parking space the sensor is linked to easily in the GoBright portal or the app. The Portal & Hardware ▼ Now you see in the GoBright portal that the desk is showing as occupied (amber). And... The image shows when an Interact is linked to the new desk sensor and no booking is in place, but someone is sat at the desk.If an upcoming booking is in place, you can also enable the 'check-in by occupancy sensor' so the Interact will change from amber to red automatically when someone sits at the desk. Technical Support ▼ We're here to help. Log a support ticket by contacting support@ascentae.com with as much information as possible and a member of the team will get back in touch.

GoBright have released a Maintenance Mode option for their portal. Please note: The Interact display will not update to show the device as in maintenance mode. This will be a future release, but there is currently no release date that we can provide. This information was last updated on Wednesday 17/06/2026. What is Maintenance Mode?Need to take a resource out of action? Now you can. Setting a resource to maintenance blocks new bookings instantly. It’ll even give a heads-up to anyone who already had it booked so they can find an alternative resource. Sys Admins can also decide exactly who has the permissions to set maintenance for each location.Switching Maintenance OnThis is not enabled by default - so in this article, we'll guide you how to get up and running.This is done on a per-role basis - so, for example, you can restrict your portal so that only admins can put a resource into maintenance mode. Head to Settings > Users > Roles and enable the following:If you have multiple roles, you'll need to update each role accordingly. Putting a Resource Into MaintenanceTo put a resource into maintenance mode, head to Bookings > Maintenance:And then select the green 'Add Maintenance' icon.Once you have selected the correct location, you can select multiple resources - these include rooms, desks and also parking. Once saved, this is logged in Bookings > Maintenance. It's also displayed on the portal and you cannot book the resource. In this example, we've used a desk.For example when you select the resource:And on the map on your dashboard:Cancel MaintenanceIf the maintenance was completed before the scheduled time and the resource can be booked again, you can manually cancel it. Head back to Bookings > Maintenance and hit the X:As you can see, previous maintenance is shown but greyed out so there is still a log. Completed MaintenanceIf the scheduled maintenance time passes, you do not need to take any action as GoBright automatically updates to show it's finished and the desk is now bookable again.Remember: This is done on a per-role role basis and it needs to be enabled under Settings > Users > Roles. This is not enabled by default.If you have any questions regarding this setup, please log a ticket by contacting support@ascentae.com.