Bug Fix
49 minutes ago
Collect MAXHUB Logs
How To Collect Logs From MAXHUB Screens
Note: All of the pictures in this manual are for reference only, subject to available products. Published by MAXHUB on the 26th of November 2025.
This document is a guide for the user to collect the logs from MAXHUB OS.
1. Download the MAXHUB Log Tool
Download the MAXHUB-LogTool-v.17. You can find the link here.
2. Run the StartupCollect
Once you have downloaded the above ZIP file and extracted the contents, run the startup file as shown below:
3. Collect the logs
Please note that step 2 in this process can take around 5 minutes to complete.
4. Share the logs
Send the logs to support@ascentae.com to log a support ticket. In order for us to assist you quicker, please provide:
Device model
Serial number
Current firmware version
Date purchased from Ascentae
5. Resource Centre
MAXHUB has a useful resource centre that you can use to find answers to your questions.
Check it out here.
details {
border: 0px solid #aaaaaa;
border-radius: 4px;
padding: 0.5em 0.5em 0;
width: 100%;
}
summary {
font-weight: bold;
font: roboto;
color: white;
margin: -0.2em -0.2em 0;
padding: 0.1em;
border-radius: 15px;
background-color: #3f484d;
padding: 15px;
width: auto;
height: auto;
}
summary::after {
content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M1.646 4.646a.5.5 0 0 1 .708 0L8 10.293l5.646-5.647a.5.5 0 0 1 .708.708l-6 6a.5.5 0 0 1-.708 0l-6-6a.5.5 0 0 1 0-.708'/%3e%3c/svg%3e");
background-repeat: no-repeat;
background-position: center;
background-size: contain;
color: #ffffff;
width: 20px;
height: 20px;
margin-left: 5px;
float: right;
}
details[open] summary::after {
content: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3e%3cpath fill='%23ffffff' d='M7.646 4.646a.5.5 0 0 1 .708 0l6 6a.5.5 0 0 1-.708.708L8 5.707l-5.646 5.647a.5.5 0 0 1-.708-.708z'/%3e%3c/svg%3e");
float: right;
}
details[open] {
padding: 0.5em;
}
details[open] summary {
margin-bottom: 0.5em;
background-color: #35abe5;
}
leerussell
Bug Fix
2 hours ago
New Article (Testing)
This is my first article.Sample photo upload:Sample HTML tags:Sample ParagraphSample Link:Link to Momus Search[DRAFT]
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