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GoBright Interacts - On Site Network Commissioning Issues

Lee Russell (@lee)

February 13, 2026 • 116 views

When commissioning Interacts on site, these can only be commissioned via the GoBright App. 

Here's your initial quick checklist:

✅ An Interact 
✅ An admin account for the GoBright Portal 
✅ A smartphone with the latest GoBright mobile app, logged in as an admin
✅ An Interact profile (this is done the on portal)
✅ If the devices sit behind a firewall, please ensure MQTT over TLS has been correctly configured.
    Please note: When using Wi-Fi:

    ✅ 2.4 Ghz (supported)
    ❌️ 5 Ghz (not supported)

    Now that all of the above are in place, please follow steps 1 to 3 on this article.

    Related Article:
    Hard-reset a GoBright Interact

     The full firewall rules can be found here.

    Ascentae Support

    From pre or post deployment, we can help you every step of the way. We'll assign you a designated Account Manager and a Project Manager for a smooth process from start to finish.


    Support Packages

    We can provide Silver or Gold Warranty packages depending on your requirements. These can include advanced replacement hardware, out of hours support and remote management of your portal.

    Please contact us to discuss.

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